Position Title:                          IT Tech I

Supervisor:                              IT Manager

Supervises:                              None

Mission and Values:

In the performance of one’s job, the employee reflects the Mission by participating in the provision of convenient, cost-effective, quality surgical care.

 

Values:

Confidentiality

Quality

Teamwork

Trust

Respect

JOB SUMMARY:

Provides software and network support, training and troubleshooting in a network microcomputer environment. Provides support on a wide range of applications including outlook and visions as well as overall technical assistance.

QUALIFICATIONS:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

KEY AREAS OF RESPONSIBILITY

• Educates employees on general computer skills
• Works on training and process implementation of new IS directives
• Works on projects as assigned by director of Finance & IS
• Facilitates full reach of IS potential with YSC staff
• Works under direct supervision of the IT Manager
• Works closely with all other positions in the business office.
• Attends all the Surgery Center’s meetings and educational opportunities.
• Maintains patient confidentiality at all times.
• Responds to user requests for service and determines nature and extent of support needed.
• Installs, configures, maintains and troubleshoots a wide range of software used throughout the surgery center. Include but not limited to some system analysis, support of computer programs related to machine operating systems, and some network computer design.
• Performs hardware/software upgrades to existing computer equipment as needed.
• Contacts software vendors to obtain specifications, pricing, and other purchase related information needed to guide departments in their selections of software.
• Performs other related duties as required to accomplish the objectives of the position.

EDUCATION, EXPERIENCE, LICENSURE/CERTIFICATION REQUIREMENTS

• High School diploma or equivalent
• 2 years College in Information Technology Field – AA/AS degree or BA/BS degree in computer science or related discipline preferred

• Exceptional PC skills.
• Knowledge of networking infrastructure.
• Keyboard skills of 50 wpm minimum.
• Ability to operate computers, various software packages (particularly Microsoft Office and Windows). Ability to operate equipment such as copy machine, fax machine and other common office equipment.

LANGUAGE SKILLS

• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to speak effectively before customers or employees of organization.  Demonstrates good interpersonal communications skills.  Must be able to speak and understand English as well as written communication.

OTHER SKILLS AND ABILITIES

• Ability to study, learn & apply new computer programs o practical use
• Genuine curiosity for learning new software programs.
• Interest in teaching others PC skills.
• Demonstrated interpersonal communication skills in order to facilitate effective interaction with a variety of health care professionals and personnel.
• Ability to work independently and to organize and to prioritize work efficiently to achieve the Center’s goals.
• Strong organizational skills and attention to detail.
• Ability to work with a minimum of supervision and to organize work in order of importance.
• Must have a strong desire or drive to learn about IT and to implement new solutions.

LANGUAGE SKILLS:

• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to speak effectively before customers or employees of organization. Demonstrates good interpersonal communications skills.  Must be able to speak and understand English as well as written communication.

Competencies:

To perform the job successfully, an individual should demonstrate the following competencies:

• Problem solving – identifies and resolves problems in a timely manner; gathers and analyzes information skillfully
• Develops alternative solutions; works well in group problem solving situations
• Uses reason even when dealing with emotional topics
• Technical skills – assessing own strengths and weaknesses; strives to continuously build knowledge and skills; shares expertise with others.

 

WORKING CONDITIONS/PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to stand; use hands to finger, handle, or feel; reach with hands and arms and talk or hear.  The employee is frequently required to walk.  The employee is occasionally required to sit, climb or balance and stoop, crawl. Specific vision abilities required by this job include close vision, distance vision, peripheral vision and ability to adjust focus.

• Normal hospital environment with exposure to chemical odors, cleaning solvents, and other hazardous materials.
• Exposure to possible injury when working with electrical equipment and lasers which requires care and following proper safety procedures.

Sedentary         ____Primarily sitting/lifting 10 lbs maximum

Light                ____Lifting 20 lbs maximum with frequent lifting/carrying up to 10 lbs

Medium            __X__Lifting 50 lbs maximum with frequent lifting/carrying up to 20 lbs

Heavy              ___Lifting 100 lbs maximum with frequent lifting/carrying up to 50 lbs

Very Heavy      ____Lifting over 100 lbs with frequent lifting/carrying up to 50 lbs

BLOODBORNE PATHOGENS

Based on the OSHA guidelines for protection against occupational exposure to Hepatitis and HIV, this position is described as Category I.  This means that this position has exposure to blood and body fluids.  Policies are in place for Universal

Precautions identifying risks and appropriate barrier protection.

The above is intended to describe the general contact and requirements for the performance for this job.  It is not to be construed as an exhaustive statement of duties, responsibilities or requirements.