Position Title:              Patient Access Specialist

Supervisor:                 Patient Access Manager

Supervises:                 None

Vision and Values

In the performance of one’s job, the employee reflects the mission, vision and values by participating in the provision of convenient, cost-effective, quality surgical care. Values: Confidentiality, Quality, Teamwork, Trust, Respect

Job Summary:

Under moderate supervision, admits all patients and assists patient family members. Responsibilities include multi-line phone system, reception, and customer service with patient registration. The position will involve medical record handling, data entry, and scanning medical records. Mail distribution and other receptionist duties to be defined.

Duties and Responsibilities:

• Greets patients and family members, verifies/obtains accurate, complete demographic and insurance information, and consents on patient charts.
• Maintains multi-line phone switchboard
• Scanning medical records and internal clerical/clinical records.
• Data entry into the medical record system
• Obtains appropriate patient/guardian signatures on required forms. Creates accurate labels for charting and name bands, placing labels on all necessary documentation.

• Ensures patients’ and their family members’ information needs are met regarding their surgical/pain procedure or other concerns.
• Monitors and maintains waiting room and waiting room restroom for patients
• Participates in chart preparation, ensuring accuracy and confidentiality are maintained.
• Responsible for verification of completeness, and filing of all patient medical records.
• Receives cash payments from patients and follows corresponding procedures for cash collection.

• Responsible for answering phones and taking messages, opening and distributing mail received in the afternoon.
• Acts as a liaison between recovery room, operating rooms and waiting room.

• Ensures that all appropriate documentation is entered into Vision system for future reference.

• Ensures all physicians dictate and sign all operative notes after procedures are performed. Follow-up directly with physicians if information is missing. Copies and mails surgeon’s and assistant’s copies of all transcribed reports
• Participates in the Surgery Center’s Quality Improvement Program activities including identification of opportunities for cost reductions and efficiencies.
• Prioritizes job responsibilities and demonstrates flexibility to meet the needs of the Surgery Center and to facilitate optimum quality of patient care.
• Maintains patient confidentiality at all times.
• Performs efficiently in emergency situations.
• Sends out prior to surgery letters for both facilities.
• Order supplies for the whole organization.
• Other duties as assigned by the Business Office Manager.
• When need reconciliation of the credit card.

Education, Experience, Licensure/Certification Requirements:

• High School diploma or equivalent.
• Minimum two to four years related registration/receptionist experience, health care setting preferred.
• Minimum two to four  years of customer service experience

WORKING CONDITIONS/PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to stand; use hands to finger, handle, or feel; reach with hands and arms and talk or hear. The employee is regularly using computer.  The employee is frequently required to walk.  The employee is frequently required to sit, use phones and climb or balance and stoop, crawl. Specific vision abilities required by this job include close vision, distance vision, peripheral vision and ability to adjust focus.

Sedentary         ____Primarily sitting/lifting 10 lbs maximum

Light                 ____Lifting 20 lbs maximum with frequent lifting/carrying up to 10 lbs

Medium            __X__Lifting 50 lbs maximum with frequent lifting/carrying up to 20 lbs

Heavy               __ _Lifting 100 lbs maximum with frequent lifting/carrying up to 50 lbs

Very Heavy       ____Lifting over 100 lbs with frequent lifting/carrying up to 50 lbs

 

BLOODBORNE PATHOGENS:

Based on the OSHA guidelines for protection against occupational exposure to Hepatitis and HIV, this position is described as Category I.  This means that this position has exposure to blood and body fluids.  Policies are in place for Universal Precautions identifying exposure risks and appropriate barrier protection.

The above is intended to describe the general content and requirements for the performance for this position.  It is not to be construed as an exhaustive statement of duties, responsibilities or requirements.