Yellowstone Surgery Center

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Yellowstone Surgery Center is always hiring for a variety of roles across the company and are searching for talented people who are excited about our mission and can add to our one-of-a-kind culture.

Patient Access Specialist

4 Days per week with 10 hour shifts 9:30am-7:00pm. Varied day off with no weekends and no holidays.

  Full-Time      Posted: 02/03/2020      Expires: Until Filled      Positions: 1

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Position Title: Patient Access Specialist
Supervisor: Patient Access Supervisor
Supervises: None

Mission, Vision, and Valued:

In the performance of one's job, the employee reflects the Mission by participating in the provision of convenient, cost-effective, quality surgical care.

Values: Confidentiality, Quality, Teamwork, Trust, Respect

Job Summary:

Under moderate supervision, admits all patients and assists patient family members. Responsibilities include multi line phone system, reception and customer service with patient registration. Position will involve medical record handling, data entry, and scanning medical records. Mail distribution other receptionist duties to be defined.


To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Key Areas of Responsibility:

  • Greets patients and family members, verifies / obtains accurate, complete demographic and insurance information and consents on patient charts.
  • Maintains multi line phone switchboard
  • Scanning medical records
  • Data entry into medical record system
  • Obtains appropriate patient/guardian signatures on required forms. Creates accurate labels for charting and name bands, placing labels on all necessary documentation.
  • Ensures patients and their family members' information needs are met regarding their surgical/pain procedure or other concerns.
  • Monitors and maintains waiting room and waiting room restroom for patients
  • Participates in chart preparation, ensuring accuracy and confidentiality are maintained.
  • Responsible for verification of completeness, and filing of all patient medical records.
  • Accurately, and in a timely manner, distributes forms to appropriate areas at time of registration.
  • Receives cash payments from patients and follows corresponding procedure for cash collection.
  • Responsible for answering phones and taking messages, opening and distributing mail received in the afternoon.
  • Acts as a liaison between recovery room, operating rooms and waiting room.
  • Ensures that all appropriate documentation is entered into Vision system for future reference.
  • Ensures all physicians dictate and sign all operative notes after procedures are performed. Follow-up directly with physicians if information is missing. Copies and mails surgeon's and assistant's copies of all transcribed reports
  • Participates in the Surgery Center's Quality Improvement Program activities including identification of opportunities for cost reductions and efficiencies.
  • Attends all center meetings and educational opportunities.
  • Prioritizes job responsibilities and demonstrates flexibility to meet the needs of the Surgery Center and to facilitate optimum quality of patient care.
  • Maintains patient confidentiality at all times
  • Performs efficiently in emergency situations.
  • Other duties as assigned by the Business Office Manager.

Education, Experience, Licensure/Certification Requirements

  • High School diploma or equivalent.
  • Minimum two to four years related registration/receptionist experience, health care setting preferred.
  • Minimum two to four years customer service experience

Other Skills and Abilities

  • Strong customer service skills
  • Strong organizational skills and attention to detail.
  • Ability to function in a fast-paced, service oriented environment.
  • Demonstrates interpersonal communication skills in order to facilitate effective interaction with a variety of health care professionals and personnel.
  • Requires strong team building skills within immediate department and business office
  • Requires prolonged periods of standing in place and walking depending upon job duty
  • Ability to work with a minimum of supervision and to organize work in order of importance.
  • Ability to work independently and to organize and prioritize work efficiently to achieve the Surgery Center's goals.
  • Excellent computer skills in word, excel, outlook and data entry
  • Keyboard skills of 60 wpm minimum.
  • Ability to operate computer, various software packages (preferably Microsoft Office, Windows), copy machine, fax machine and scanner and other machines.
  • Basic medical terminology knowledge preferred
  • Healthcare field preferred

Language Skills

  • Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to speak effectively before customers or employees of organization. Demonstrates good interpersonal communications skills. Must be able to speak and understand English as well as written communication.


To perform the job successfully, an individual should demonstrate the following competencies:

  • Problem Solving - Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully
  • Develops alternative solutions; works well in group problem solving situations
  • Uses reason even when dealing with emotional topics
  • Technical Skills - Assessing own strengths and weaknesses; Strives to continuously build knowledge and skills; Shares expertise with others.
  • Clinical Competencies - Tests and exercises to be completed prior to each evaluation.

working Conditions/Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to stand; use hands to finger, handle, or feel; reach with hands and arms and talk or hear. The employee is regularly using computer. The employee is frequently required to walk. The employee is frequently required to sit, use phones and climb or balance and stoop, crawl. Specific vision abilities required by this job include close vision, distance vision, peripheral vision and ability to adjust focus.

  • Normal hospital environment with exposure to chemical odors, cleaning solvents, and other hazardous materials.
  • Exposure to possible injury when working with electrical equipment and lasers which requires care and following proper safety procedures.
  • Medium Lifting 50 lbs maximum with frequent lifting/carrying up to 20 lbs

Bloodborne Pathogens

Based on the OSHA guidelines for protection against occupational exposure to Hepatitis and HIV, this position is described as Category I. This means that this position has exposure to blood and body fluids. Policies are in place for Universal Precautions identifying exposure risks and appropriate barrier protection.

The above is intended to describe the general content and requirements for the performance for this position. It is not to be construed as an exhaustive statement of duties, responsibilities or requirements.

How to Apply

Please print and complete the following employment application. Send the completed application along with your resume to:

Yellowstone Surgery Center
Attn: Shannon Young
1144 N 28th
Billings, MT 59101

Phone: (406) 237-5980
Fax: (406) 237-5910


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  Visitor Restrictions

18 years and older
Currently Yellowstone Surgery Center is not allowing visitors to stay in the building. Our staff will call when it is time for visitors to pick up their loved one. Once discharged, visitors of the patient will not need to re-enter the building. Discharge instructions will be provided over the phone, and patients will be wheel chaired out to the vehicle for pick up.

Younger than 18
A parent or legal guardian must stay in the building at all times. Yellowstone Surgery Center prefers one, however, we will allow for two.

If you have a mask, please wear it during your time at Yellowstone Surgery Center. If you do not have a mask, Yellowstone Surgery Center will provide one.

A COVID-19 test will be required prior to elective surgery. This will be arranged through Surgeon’s offices four days in advance of the date of surgery.